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PASSENGER INFORMATION

Disease situation Coronavirus

Dear Customers,  

 

In this extremely difficult context where air traffic has been directly impacted, we are committed as a Caribbean specialist airline to quickly becoming the "link" between France and our overseas territories.

 

We would like to keep you regularly informed of the situation, which is likely to change at any time depending on current events. 

 

 

 

Transatlantic flight schedule

 

TRANSATLANTIC FLIGHTS PARIS ORLY <> CARIBBEAN

 

The company operates up to 3 daily return flights between Paris Orly 4 and Pointe-à-Pitre and Fort-de-France.

 

TRANSATLANTIC FLIGHTS PARIS ORLY 4 <> CAYENNE (WINTER PROGRAM)

The company operates up to 5 return flights per week between Paris Orly 4 and Cayenne (Tuesday, Thursday, Friday, Saturday and Sunday).

 

TRANSATLANTIC FLIGHTS PARIS ORLY 4 : PUNTA CANA

 

As of 17/10/2020, our company will offer 2 flights per week between Paris Orly 4 and Punta Cana (Dominican Republic) :
- 1 direct return flight on Saturdays.
- 1 flight on Monday, with a stopover in Port-au-Prince on the outward journey and direct on the return. 
Please note that the transatlantic flights between Paris Orly 4 and Santo Domingo are postponed to mid-February.

 

TRANSATLANTIC FLIGHTS PARIS ORLY 4 <> PORT-AU-PRINCE
 

From 26/10/2020, 1 flight per week will be operated on Mondays between Paris Orly 4 and Port-au-Prince (Haiti), direct on the outward journey with a stopover in Punta Cana on the return. 


TRANSATLANTIC FLIGHTS PARIS ORLY 4 : HAVANA AND SANTIAGO DE CUBA
 

The resumption of our services between Paris Orly 4 <> Havana and Santiago de Cuba (Cuba) is postponed to February 10, 2021 on the occasion of the beginning of the winter school vacations in Zone C in France. 

 

We invite you to :
- make sure that your contact information is correctly filled in your reservation files so that we can notify you in case of modification.
- consult our website regularly for any information on possible changes to our flight schedule.


 

TRAIN + AIR SERVICE 

The Train + Air shuttle provides your free transfer between Massy TGV station and terminal 4 of Paris Orly in both directions. The shuttle schedules have been adapted with an hourly frequency between Paris Orly airport and Massy TGV station.

 

 

 

OUR ACCOMPANYING TRADE MEASURES: 

This unprecedented global health crisis has severely disrupted all your travel plans. We are aware of this and sincerely sorry for any inconveniences you may have encountered. 
In this current context, we are implementing and adapting exceptional measures to help you manage your reservations and meet your travel expectations.

 

REQUEST FOR MODIFICATION OF YOUR PLANE TICKET :
 

Given the current health situation, our company is extending its policy of relaxing its fare conditions.
As of September 1, 2020, all tickets (Basic or Smart fares) can be modified without penalty
regardless of the date of purchase of the ticket and the planned travel dates.

 

This also applies in the event of a change of route (for a change of date or destination). A possible fare readjustment may be requested.

 

The request for modification must be made before the planned departure date, otherwise the ticket will be lost.

 

This flexibility in our reservation policy allows you to purchase your ticket with complete peace of mind and to be able to modify your reservation according to your needs at your convenience at any time.

 

Your plane tickets can also be refunded without having to justify yourself with the Zen Pass. 
This service is offered for the reimbursement of an initially non-refundable airline ticket prior to departure, regardless of the reason for cancellation and without having to provide justification.

 

 

You have the possibility to modify your ticket directly online on our website in the tab "Manage my booking" or our mobile application.

 

Exception : for customers who bought a package / stay via a tour operator or their ticket in a travel agency, we invite you to contact your travel agency or tour operator.

 

 

 

Measures relating to our loyalty programs

 

  • If you are a member of our Preferred Loyalty Program: we maintain the validity of your miles until December 31, 2020*.
    *Only Preference members whose miles were due to expire between April 1 and June 30, 2020.
  • If you are a Flexil Pro member: we guarantee to extend the validity of your travel credits until December 31, 2021*.
    *Only Flexil Pro members whose travel credits were due to expire between April 1 and June 30, 2020.
  • If you are subscribed to the Flexil card: we maintain the validity of your subscription until December 31, 2021*.
    *Only Flexil members whose subscription was due to expire between April 1 and June 30, 2020.
  • If you are between 12 and 29 years of age, a single telephone number is available to you to take advantage of our best offers: 02 52 16 01 02.

 

CONTACT INFO - POINTS OF SALE : 

Our agency located at 4, rue de la Croix Nivert in Paris 15ème is open from 9:30 am to 5:00 pm* from Monday to Saturday.

All preventive health measures have been taken to welcome you in complete safety.

*Time limit for issuing and cashing tickets: 30 minutes before closing time.

 

 

Looking forward to welcoming you soon on our lines, we will continue to keep you informed on our website and on our social networks. 

 

Take good care of yourself and your loved ones,