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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

Security policy

AIR CARAÏBES takes technical and organizational security measures to protect your data against intentional or unintentional alteration, loss or destruction and against intrusions by unauthorized persons.

AIR CARAÏBES makes every effort to guarantee the confidentiality of information you supply when securing online payments.


AIR CARAÏBES takes technical and organizational security measures within reasonable resource limits to protect your data against intentional or unintentional alteration, loss or destruction and against intrusions by unauthorized persons.

AIR CARAÏBES makes every effort to guarantee the confidentiality of information you supply during all transactions, including online payments and all other operations at the website. 

Transaction security

1.1    All your personal data is encrypted when it is transferred over the Internet.

1.2     When you purchase an AIR CARAÏBES ticket on our website, your browser connects to our website using SSL ("Secure Sockets Layer"). SSL is an industry-standard protocol for Internet encryption. 

1.3    When the information is encrypted, it is scrambled between your computer and our server. Information is only decrypted when it has arrived on our secure server. This method is fast and secure, and prevents your personal information from being read by anyone else. 

1.4    However, like any conventional email, email messages sent to or by AIR CARAÏBES containing personal data are sent in an unencrypted format. 

1.5    When you send us your personal information, none of this information is recorded on our website: it is transmitted directly to our secure servers, where it exists only as part of the record of your transaction or operation.

1.6    If you see a security message during the booking process, it simply informs you that you are entering a secure area of the site. This message also appears when you log out of our secure server and move to an open and public area of the site. At this point, all your personal information has been deleted. 

General information



2.1.1    AIR CARAÏBES makes every effort to ensure that only authorized persons can access your booking in the "Check your booking" section of the website. This includes implementing different levels of authentication depending on who you are and the services you use.

2.1.2    You will thus need to provide your booking reference and name in order to consult your itinerary or add and modify your requests for seats or special meals, for example.

2.1.3    You will need to provide additional information to view the details of a special meal already requested, consult or modify your APIs or print/email the receipt for your electronic ticket. The additional information requested is not new: it will have been provided by the person who made your booking or by you when updating your booking. The information that may be requested from you includes your passport number, details of the associated journey or all or part of the credit card number used for the booking. 



2.2.1    When you create an account on the AIR CARAÏBES website, you choose a username and password that you will be asked to provide in order to change your account information. Your profile and data are password protected so that you, and only you, have access to this personal information. We recommend that you do not disclose them to anyone. You are solely responsible for maintaining the confidentiality of your passwords and/or any information related to your profile.



3.1    There is a type of Internet fraud called "phishing", which involves deceiving people to illegally collect personal information about them. Malicious email messages are sent to customers from lists of addresses illegally retrieved by a third party. These messages ask you to provide or confirm bank details or a password on a "cloned" or illegally reproduced website.

3.2    For your safety, you should know that:
•    AIR CARAÏBES will never ask you to provide your bank account or credit card information in an email message or via a link sent by email. 
•    If you wish to change or refund your booking, and only in these cases, AIR CARAÏBES may ask you to provide information about your payment card. AIR CARAÏBES will need this information to debit or credit your account as part of your booking. 
•    Messages from AIR CARAÏBES will contain the reference of your booking and will not have been sent from an Internet-based email server such as gmail, hotmail or yahoo. 
•    AIR CARAÏBES will never ask you to make payments through a third party, such as Western Union. 

3.3    If you have reason to suspect that a message claiming to be from AIR CARAÏBES is fraudulent, we ask you to let us know so that we can examine its authenticity and take appropriate action by contacting the webmaster of the site at:



4.1    Transactions on the website are carried out at your own risk. We cannot guarantee the reliability, stability or security of your transactions, and AIR CARAÏBES’ obligations cover only the required result, not the resources used to achieve it.

4.2    By entering into a transaction on the website, you agree that AIR CARAÏBES shall not be liable to you or any other person for any direct or indirect loss or damage (including, without limitation, loss or corruption of data, loss of profit, loss of opportunity) of any kind arising out of or in connection with a transaction.        

4.3    We do not guarantee the security of any information you may transmit or you may be asked to provide to any third party. You hereby irrevocably waive any claim against us for any loss or damage following any access to or interaction with any other websites via this website.

4.4    The exclusions and limitations specified above apply only to the extent and within the limits permitted by the regulations in force.



5.1    AIR CARAÏBES may change all or part of this site at any time without notice.

5.2    Any changes made by AIR CARAÏBES may be retroactive.

5.3    No AIR CARAÏBES agent or third party is authorized to change, modify or delete any of the provisions of these terms and conditions. 



6.1    If one or more provisions of the Terms of Use are held to be invalid or declared as such under any law or regulation or following a final decision by a competent jurisdiction, the remaining provisions will remain applicable and retain their full force and effect. 



7.1    This policy is governed by French law.

7.2    In the event of any disputes about the execution or interpretation of these terms of use, the dispute will be brought before the Commercial Court of Paris or, if this court does not have jurisdiction, before any other competent court.