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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

The Préférence loyalty program

With the Air Caraïbes Préférence frequent flyer program, you can earn miles(1) for each trip based on your destination and the class of travel you choose when you book.

 

The miles you earn on each trip can then be converted into award benefits (award tickets, upgrades, excess baggage, etc.).

 

With the free Préférence card :

  • 1 round trip on our transatlantic network = 1 free award ticket with baggage on our regional network(2).
  • You can subscribe to the Preference program from the age of 2 with a unique email address per person.

 

We will maintain your Préférence status until December 31, 2022 !

 
 

How do I join the Preference program?

Nothing could be easier!

 

Create your personal space
Create your Preference card
2

Join the Preference program

upon receipt of the confirmation email

 

 

promo

logo pref

UPGRADE WITH YOUR FREQUENT FLYER MILES!

Until August 31, 2022, treat yourself to more comfort by traveling in Caribbean Class (Premium Economy) or Madras Class (Business) with VIP Service UP CLASS.

FROM 6 MONTHS TO THE DAY BEFORE DEPARTURE

pictos

15 000 Convertible Mile  30 000

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 25 000 Convertible Mile 50 000

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 35 000 Convertible Mile 70 000

ON THE DAY OF DEPARTURE

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6 000 Convertible Mile 12 000

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 20 000 Convertible Mile 40 000

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 25 000 Convertible Mile  50 000

 

MORE INFORMATION

 

*Offer valid until August 31, 2022 on transatlantic flights, for one-way travel, depending on flight fill. Upgrade requests can be made by calling our 6-month Preference service the day before departure or directly at the airport sales counter on the day of your departure, up to the check-in deadline. The purchase of an upgrade to Madras class with Up Class allows access to the lounge as well as Speed Pass and Speed Bag services. Passengers purchasing an Up Class upgrade will earn miles and retain their original class baggage allowance. Offer subject to conditions and change without notice, subject to availability and non-refundable. Service not available on code share flights.

Discover all the advantages of the Preference statutes

The more you travel, the more you are rewarded!

Onglets
cumul miles

 

YOUR MILEAGE ACCRUAL WITH EACH TRIP

 

Earn miles for each trip that you can convert into award benefits (award tickets, upgrades, excess baggage, etc.).

 

See terms and conditions.

Collect miles based on your destination and the fare class you chose when you made your reservation (booking class). You must present your Préférence card number when you make your reservation (at a travel agency or on the website) or at the check-in counter on the day of your trip at the latest, in order to earn miles for your flight. Only flights on Air Caraïbes (TX) routes with a ticket number beginning with 427 are taken into account. Miles are awarded 48 hours after the qualifying flight on our routes. If you are already a member, you can always adjust your miles online in your personal space, up to 6 months after the date of travel. For any new membership, the retrocession of miles is 3 months. Your miles are valid for life, provided that you take an eligible flight once every 3 years. The miles obtained by the member are cancelled if the account is inactive for 3 consecutive years (36 months).

iZipress

 

YOUR PRESS ARTICLES WITH IZIPRESS

 

To entertain you during your trip, take advantage of the press articles at your disposal.

 

See conditions.

Download the application on iPad, Android, Mac and PC, 48 hours before the scheduled flight and up to the time of departure, to benefit from a choice of 21 press titles per route on transatlantic flights and a choice of 4 titles on regional flights.

cumul miles

 

YOUR MILEAGE ACCUMULATION WITH EACH TRIP

 

Earn miles for each trip, which can be converted into award benefits (award tickets, upgrades, excess baggage, etc.).

 

See conditions.

Collect miles based on your destination and the fare class you chose when you made your reservation (booking class). You must present your Préférence card number when you make your reservation (at a travel agency or on the website) or at the check-in counter on the day of your trip at the latest, in order to earn miles for your flight. Only flights on Air Caraïbes (TX) routes with a ticket number beginning with 427 are taken into account. Miles are awarded 48 hours after the qualifying flight on our routes. If you are already a member, you can always adjust your miles online in your personal space, up to 6 months after the date of travel. For any new membership, the retrocession of miles is 3 months. Your miles are valid for life, provided that you take an eligible flight once every 3 years. The miles obtained by the member are cancelled if the account is inactive for 3 consecutive years (36 months).

iZipress

 

YOUR PRESS ARTICLES WITH IZIPRESS

 

To entertain you during your trip, take advantage of the press articles at your disposal.

 

See conditions.

Download the application on iPad, Android, Mac and PC, 48 hours before the scheduled flight and up to the time of departure, to benefit from a choice of 21 press titles per route on transatlantic flights and a choice of 4 titles on regional flights.

Bagages

 

YOUR FREE CHECKED LUGGAGE

 

Enjoy a second piece of luggage of 23kg in Sun Class.

 

See conditions.

Advantage reserved for Préférence card holders according to status and reservation class.

topseat

 

YOUR FREE SEAT RESERVATION

 

You can reserve your seat for free on Basic and Smart fares (Sun and Caribbean classes).

 

See conditions.

Free seat reservation in Sun and Caribbean class for all tickets booked at Basic and Smart fares.

cumul miles

 

YOUR MILEAGE ACCUMULATION WITH EACH TRIP

 

Earn miles on every trip and convert them into award benefits (award tickets, upgrades, excess baggage, etc.).

 

See conditions.

Collect miles based on your destination and the fare class you chose when you made your reservation (booking class). You must present your Préférence card number when you make your reservation (at a travel agency or on the website) or at the check-in counter on the day of your trip at the latest, in order to earn miles for your flight. Only flights on Air Caraïbes (TX) routes with a ticket number beginning with 427 are taken into account. Miles are awarded 48 hours after the qualifying flight on our routes. If you are already a member, you can always adjust your miles online in your personal space, up to 6 months after the date of travel. For any new membership, the retrocession of miles is 3 months. Your miles are valid for life, provided that you take an eligible flight once every 3 years. The miles obtained by the member are cancelled if the account is inactive for 3 consecutive years (36 months).

iZipress

 

YOUR PRESS ARTICLES WITH IZIPRESS

 

To entertain you during your trip, take advantage of the press articles at your disposal.

 

See conditions.

Download the application on iPad, Android, Mac and PC, 48 hours before the scheduled flight and up to the time of departure, to benefit from a choice of 21 press titles per route on transatlantic flights and a choice of 4 titles on regional flights.

Bagages

 

YOUR FREE CHECKED LUGGAGE

 

Enjoy a second 23kg bag in Sun Class, a third 23kg bag in Caribbean Class and a third 32kg bag in Madras Class.

 

See conditions.

Advantage reserved for Préférence card holders according to status and reservation class.

topseat

 

YOUR FREE SEAT RESERVATION

 

You can book your seats for free on Basic and Smart fares (Sun and Caribbean classes).

 

See conditions.

Free seat reservations for you and your companions (with the same file number) in Sun and Caribbean class for all tickets booked at Basic and Smart fares.

bonus miles

 

YOUR BONUS MILES

 

Get faster access to award benefits with your extra 50% miles earned on each flight.

 

See conditions.

Gold and Diamond status only. Bonus miles offered according to the current schedule. Bonus points are awarded on each eligible flight, applicable only for convertible miles and do not qualify for upgrades.

prioritaire

 

YOUR PRIORITY TREATMENT

 

Travel with peace of mind, if an incident should occur during your trip you can benefit from priority treatment.

 

See conditions.

Advantage reserved for Gold and Diamond status. In case of irregularities on our flights, your file will be processed in priority provided that you update your personal data.

priorité

 

YOUR PRIORITY ON THE REGISTRATION WAITING LIST

 

Get priority on check-in waiting lists for full flights.

 

See conditions.

Present your valid Gold or Diamond card number to enjoy this privilege in the event of a full flight.

comptoire dédié

 

YOUR DEDICATED COUNTERS IN MADRAS AND CARIBBEAN

 

For faster check-in, take advantage of dedicated Madras and Caribbean class counters. You'll also have priority boarding thanks to a faster line-up for police checks and dedicated counters.

 

See conditions.

Privilege reserved for Gold and Diamond status. Privileged access to the counters dedicated to Madras and Caribbean classes, even if you travel in Sun class.

place garantie

 

YOUR FULL-FARE SEAT GUARANTEE ON FULL FLIGHTS

 

With peace of mind, we guarantee you a seat in Sun or Caribbean class on our full flights.

 

See conditions.

Benefit reserved for Gold and Diamond customers, up to one seat per flight, provided they purchase a full-fare ticket in Sun and Caribbean class.

modifier sans frais

 

YOUR PREMIUM TICKET CHANGE AT NO CHARGE

 

For more flexibility, you can change your award tickets at any time without charge.

 

See conditions.

Privilege reserved for Gold and Diamond status. You can change your award ticket on aircaraibes.com, by phone or at an Air Caraïbes point of sale free of charge, subject to availability and the booking class of the original ticket.

jambes

 

YOUR SEAT OPTION FOR MORE COMFORT

 

For your comfort, we give you the possibility to choose a free seat in the first row, with more room for your legs.

 

See conditions.

You can use your convertible miles to reserve your seat for more comfort for you and a companion (on the same reservation file). Only on Sun and Caribbean classes on transatlantic flights, depending on the flight's load. You have until the day before your departure to book this service online, at a sales outlet or by contacting the Preference service at: 0 820.830.832.

repas spéciaux

 

YOUR FREE SPECIAL MEALS

 

A craving, a particular diet or a food habit?
We offer you the possibility to choose a free special meal.

 

See conditions.

Privilege reserved for Gold and Diamond customers. Order your special meal when you purchase your airline ticket and up to 48 hours before your flight on aircaraibes.com, by phone or at the point of sale. This service is free for Gold and Diamond customers and includes one meal per person. Depending on the destination, some menus may not be available.
The special meals we offer are: Kosher, Halal, Regional, Basque, Breton etc.
See the full list of special meals here.

priorité bagages

 

YOUR PRIORITY AT THE RECEPTION OF YOUR LUGGAGE

 

Save time during your stay thanks to your priority at the reception of your luggage.

 

See conditions.

Gold and Diamond benefit. Your baggage will be given priority regardless of your class of travel.

invitation

 

YOUR INVITATIONS TO AIR CARAIBES AND ITS PARTNERS' EVENTS

 

Receive privileged invitations to participate in Air Caraïbes and its partners' events.

 

See conditions.

Subject to having provided an email address or telephone number and having agreed to receive communications from Air Caraïbes. Privileged invitations subject to availability.

téléphone

 

YOUR DEDICATED PHONE NUMBER

 

A telephone service is reserved for you, from Monday to Friday from 9am to 5pm, to answer your requests.

 

See conditions.

Exclusive service reserved for Gold and Diamond status, Monday to Friday from 9am to 5pm (excluding holidays).

Lounge

 

YOUR ACCESS TO THE EXHIBITION

 

Access the lounge on transatlantic flights on the day of your departure.

 

See conditions.

Privilege reserved for Gold status. The lounges are located at Orly 4, Fort de France, Pointe-à-Pitre and Cayenne airports. This service is available only on the airline's long-haul network, on the day of your departure and subject to availability. Access reserved for Gold card holders without an accompanying person.

cumul miles

 

YOUR MILEAGE ACCUMULATION WITH EACH TRIP

 

Earn miles on every trip and convert them into award benefits (award tickets, upgrades, excess baggage, etc.).

 

See conditions.

Collect miles based on your destination and the fare class you chose when you made your reservation (booking class). You must present your Préférence card number when you make your reservation (at a travel agency or on the website) or at the check-in counter on the day of your trip at the latest, in order to earn miles for your flight. Only flights on Air Caraïbes (TX) routes with a ticket number beginning with 427 are taken into account. Miles are awarded 48 hours after the qualifying flight on our routes. If you are already a member, you can always adjust your miles online in your personal space, up to 6 months after the date of travel. For any new membership, the retrocession of miles is 3 months. Your miles are valid for life, provided that you take an eligible flight once every 3 years. The miles obtained by the member are cancelled if the account is inactive for 3 consecutive years (36 months).

iZipress

 

YOUR PRESS ARTICLES WITH IZIPRESS

 

To entertain you during your trip, take advantage of the press articles at your disposal.

 

See conditions.

Download the application on iPad, Android, Mac and PC, 48 hours before the scheduled flight and up to the time of departure, to benefit from a choice of 21 press titles per route on transatlantic flights and a choice of 4 titles on regional flights.

Bagages

 

YOUR FREE CHECKED LUGGAGE

 

Enjoy a second 23kg bag in Sun Class, a third 23kg bag in Caribbean Class and a third 32kg bag in Madras Class.

 

See conditions.

Advantage reserved for Préférence card holders according to status and reservation class.

topseat

 

YOUR FREE SEAT RESERVATION

 

You can book your seats for free on Basic and Smart fares (Sun and Caribbean classes).

 

See conditions.

Free seat reservations for you and your companions (with the same file number) in Sun and Caribbean class for all tickets booked at Basic and Smart fares.

bonus miles

 

YOUR BONUS MILES

 

Gain faster access to award benefits with your additional 75% miles earned on each flight.

 

See conditions.

Gold and Diamond status only. Bonus miles offered according to the current schedule. Bonus points are awarded on each eligible flight, applicable only for convertible miles and do not qualify for upgrades.

prioritaire

 

YOUR PRIORITY TREATMENT

 

Travel with peace of mind, if an incident should occur during your trip you can benefit from priority treatment.

 

See conditions.

Advantage reserved for Gold and Diamond status. In case of irregularities on our flights, your file will be processed in priority provided that you update your personal data.

priorité

 

YOUR PRIORITY ON THE REGISTRATION WAITING LIST

 

Get priority on check-in waiting lists for full flights.

 

See conditions.

Present your valid Gold or Diamond card number to enjoy this privilege in the event of a full flight.

comptoire dédié

 

YOUR DEDICATED COUNTERS IN MADRAS AND CARIBBEAN

 

For faster check-in, take advantage of dedicated Madras and Caribbean class counters. You'll also have priority boarding thanks to a faster line-up for police checks and dedicated counters.

 

See conditions.

Privilege reserved for Gold and Diamond status. Privileged access to the counters dedicated to Madras and Caribbean classes, even if you travel in Sun class.

place garantie

 

YOUR FULL-FARE SEAT GUARANTEE ON FULL FLIGHTS

 

With peace of mind, we guarantee you a seat in Sun or Caribbean class on our full flights.

 

See conditions.

Benefit reserved for Gold and Diamond status, up to one seat per flight, subject to the purchase of a full-fare ticket in the Sun and Caribbean classes.

modifier sans frais

 

YOUR PREMIUM TICKET CHANGE AT NO CHARGE

 

For more flexibility, you can change your award tickets at any time without charge.

 

See conditions.

Privilege reserved for Gold and Diamond status. You can change your award ticket on aircaraibes.com, by phone or at an Air Caraïbes point of sale free of charge, subject to availability and the booking class of the original ticket.

jambes

 

YOUR SEAT OPTION FOR MORE COMFORT

 

For your comfort, we give you the possibility to choose a free seat in the first row, with more room for your legs.

 

See conditions.

You can use your convertible miles to reserve your seat for more comfort for you and a companion (on the same reservation file). Only on Sun and Caribbean classes on transatlantic flights, depending on the flight's load. You have until the day before your departure to book this service online, at a sales outlet or by contacting the Preference service at: 0 820.830.832.

repas spéciaux

 

YOUR FREE SPECIAL MEALS

 

Do you have a craving, a special diet or an eating habit?
We offer you the possibility to choose a free special meal.

 

See conditions.

Privilege reserved for Gold and Diamond status. Order your special meal when you purchase your airline ticket and up to 48 hours before departure on aircaraibes.com, by phone or at the point of sale. This service is free for Gold and Diamond customers and includes one meal per person. Depending on the destination, some menus may not be available.
The special meals we offer are as follows: Kosher, Halal, Regional, Basque, Breton etc.
See the complete list of special meals here.

priorité bagages

 

YOUR PRIORITY AT THE RECEPTION OF YOUR LUGGAGE

 

Save time during your stay thanks to your priority at the reception of your luggage.

 

See conditions.

Gold and Diamond status only. Your baggage will be delivered to you in priority regardless of your class of travel.

invitation

 

YOUR INVITATIONS TO AIR CARAIBES AND ITS PARTNERS' EVENTS

 

Receive privileged invitations to participate in Air Caraïbes and its partners' events.

 

See conditions.

Subject to having provided an email address or telephone number and having agreed to receive communications from Air Caraïbes. Privileged invitations subject to availability.

téléphone

 

YOUR DEDICATED PHONE NUMBER

 

A telephone service is reserved for you, from Monday to Friday from 9am to 5pm, to answer your requests.

 

See conditions.

Exclusive service reserved for Gold and Diamond status, Monday to Friday from 9am to 5pm (excluding holidays).

Lounge

 

YOUR ACCESS TO THE EXHIBITION

 

Access the lounge only on our transatlantic flights and enjoy a relaxing moment before boarding. You can invite the person of your choice.

 

See conditions.

Privilege reserved for Diamond status. The lounges are located at Orly 4, Fort de France, Pointe-à-Pitre and Cayenne airports. This service is available only on the company's long-haul network, subject to availability. Access is reserved for Diamond cardholders with the possibility of bringing a guest.

abonné

 

YOUR SUBSCRIBER RATE WITHOUT PURCHASING A CARD

 

Access the rates and benefits for subscribers.

 

See conditions.

Advantage reserved for Diamond status allowing access to subscriber fares (Flexil).
Valid on all the company's network.

frais de service gratuits

 

YOUR FREE SERVICE FEE

 

Take advantage of our free service fee for all your reservations!

 

See conditions.

Advantage reserved for Diamond status. Free Air Caraïbes service charges at all Air Caraïbes points of sale.

How do I change my status?

Receive status miles on each of your trips and progress through the 4 Preference statuses.

 

SILVER
SILVER PLUS
GOLD
DIAMANT
Silver

From 0 to 9,999

status miles

Or 9 flights

in the last 12 months

Silver+

From 10,000 to 39,999

status miles

Or 10 flights

in the last 12 months

Gold

From 40,000 to 89,999

status miles

Or 25 flights

in the last 12 months

Diamond

From 90,000

status miles

Or 80 flights

in the last 12 months

 

 

Your Preference contacts

In the Caribbean
In France

Open Monday to Saturday from 7am to 7pm
Sunday and holidays from 7am to 4pm

Cartouche Préférence

 

Fax : 0590 82 47 61

Open Monday to Saturday from 8am to 9pm
Sunday and holidays from 8am to 6pm

 contact call center

 

Fax : 01 47 83 88 70

(1) Mileage is earned based on your destination and the fare class you chose when you made your reservation (booking class). You must present your Préférence card number when you make your reservation (in a travel agency or on the website) or at the latest on the day of your trip at the check-in counter, in order to collect the miles corresponding to your flight. Only flights on Air Caraïbes (TX) routes with a ticket number beginning with 427 are taken into account. Miles are awarded 48 hours after the qualifying flight on our routes. If you are already a member, you can always adjust your miles online in your personal space, up to 6 months after the date of travel. For any new membership, the retrocession of miles is 3 months. Your miles are valid for life, provided that you take an eligible flight once every 3 years. Miles earned by the member are cancelled if the account is inactive for three consecutive years (36 months).

(2) For all Preference customers flying on all booking classes except: L,H,Q, T, N, R, X, O, G, U and B in Sun on our transatlantic routes. Following this flight, the equivalent of a round-trip award ticket (with a 23 kg checked bag) valid on our regional network will be credited directly to your Preference account. Airport taxes and fuel surcharges are the responsibility of the passenger. They vary by destination and airport and must be paid at the time of ticketing. See all our terms and conditions on aircaraibes.com