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Passengers with special requirements

PERSONS CONCERNED

 

Five categories of passengers are included in this category

 

  • Motor disabilities
  • Passengers with breathing difficulties (requiring oxygen)
  • Persons with mental disabilities (require a processing time of more than 8 days)
  • Visually and hearing impaired
  • Special cases (pregnant women, medical returnees, passengers with obesity)
  • NB: These passengers must notify us at the time of booking

 

Reduced mobility

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PLEASE NOTE: If the passenger needs assistance and in order to prepare for their trip as well as possible, they must check in according to these instructions:

 

  • Flights on our transatlantic network : arrive no later than 2 hours before your flight.

 

  • Flights on our regional network :  

- Short-haul (between Pointe-à-Pitre / Fort-de-France / Saint-Martin / Saint Lucia): check in 1 hour before flight departure,

- Medium-haul (between Pointe-à-Pitre / Fort-de-France / Saint-Martin / Saint Lucia): check in 2 hours before flight departure.

Pregnant women

CONDITIONS OF TRANSPORT FOR PREGNANT WOMEN ON OUR LINES

  • If you are less than six months pregnant, a medical agreement is not required to fly
  • If you are between 6 and 8 months pregnant, you must present a medical certificate from your attending physician (issued within 7 days before the trip) authorizing the trip and stating the month of the pregnancy on the date of the trip
  • If you are beyond 8 months pregnant, transport is no longer authorized.

 

SOME TRAVEL TIPS

In order to ensure that your trip runs smoothly, we recommend that you:

 

  • opt for loose, comfortable clothing
  • wear compression socks to facilitate blood circulation
  • move around frequently (by reserving an aisle seat, you will be able to get up more easily)
  • drink regularly, but avoid soda
  • avoid heavy meals
  • fasten the seat belt below the abdomen, in the pelvic area

 

    Passengers with obesity

    CONDITIONS OF CARRIAGE FOR PASSENGERS WITH OBESITY ON OUR LINES

    As an indication, here is some information on the width of our seats between the two armrests:

     

    • In Soleil class (Economy): a 42cm wide seat
    • In Caraïbes class (Premium Economy): a 44cm wide seat
    • In Madras (Business) class: a 47cm wide seat

     

    BOOKING A SECOND SEAT

    We recommend booking the second seat ahead of time with one of our Air Caraïbes agencies, via our booking center or at a travel agency.

    Please consult here the list of our points of sale.

    NB: Remember, if your flight is full and you have not booked a second seat, you may be denied boarding for safety reasons if your build does not allow you to sit in a single seat.

    INCAD

    INCAD - INCAPACITED PASSENGER HANDLING ADVICE

    The IATA (International Air Transport Association) has defined a standardized medical certificate model for the transport of passengers with disabilities: INCAD (Incapacited passenger handling advice), provided by the carrier.

    The INCAD 1 must be completed by the sales agent and the passenger.

    The INCAD 2 is to be completed by the patient's attending physician, intended for the airline doctor and the Air Caraïbes special case department, which, depending on the declarations, may or may not authorize the trip.

    If the passenger wishes to use a wheelchair, the request must be made in your booking 48 hours before departure. Please contact the booking center on 0820 835 835* (€0.12/min) to make your request for assistance.

     

    IT IS MANDATORY TO NOTIFY THE AIRLINE IF THE PASSENGER:

     

    • Suffers from a contagious and transmissible disease
    • Suffers from an illness or disability that can result in unusual behavior
    • Suffers from a physical condition that may cause have a negative effect on the well-being or comfort of passengers and crew
    • May represent a potential risk to flight safety or cause the plane to be diverted
    • May require medical supervision or special equipment to maintain good health during the flight

     

    Accompanying persons

    The following are considered as accompanying persons:

     

    • Doctor,
    • Nurse,
    • "Travel companion." 

     

    In the particular case of a blind, deaf or motor handicapped person, the "traveling companion" may be a service dog.

    The company reserves the right to refuse an ESA (Emotional Support Animal).

     

    MANDATORY PRESENCE OF AN ACCOMPANYING PERSON

    The presence of an attendant is mandatory for a passenger with reduced mobility if: 

     

    • the passenger is not able to their seat belt on their own,
    • or feed themselves,
    • or after being accompanied to the toilet, they cannot attend to basic physiological needs,
    • or upon decision of the airline's doctor, after studying the medical file.

     

    The accompanying person must be able-bodied, at least 18 years of age and able to assist the person(s) in their care. They must be physically able to move them.

    Wheelchair

    We offer 3 categories of wheelchair assistance:

     

    • WCHR or "Wheelchair Ramp": from check-in to the passenger wheelchair boarding area (if the passenger can walk unassisted),
    • WCHS or "Wheelchair Steps": from check-in to the aircraft door (if the passenger can walk unassisted but has difficulty on the stairs),
    • WCHC or "Weelchair Cabin seat": from check-in to the aircraft seat (the passenger cannot walk unassisted).

    Medical returnees

     

    The passenger in question must be in possession of the air travel certificate issued by the airline doctor. The presence of a medical escort and the agreement of the airline doctor are mandatory in cases where on-board care is required.