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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

Pass Zen

Ticket refund guarantee

pass zen

Available in

Soleil Caraïbes Madras


20 € TTC per person.

When to buy?

When you purchase your airline ticket before departure.

Where to buy?

  • Sur le site web
  • Via the Air Caraïbes reservation center at  contact call center
  • At Air Caraïbes points of sale.
  • In travel agencies.

*Fares from landlines in the French West Indies/Guyana are subject to change.


With the Zen Pass, your plane tickets are now refundable, without having to justify yourself.

It is the guarantee of total serenity, whatever happens!

Particular conditions


From this refund form.

This service is offered for the refund of an initially non-refundable airline ticket prior to departure, regardless of the reason for cancellation and without the need to provide proof. 

This service is valid for transatlantic flights, for one-way or round-trip travel and is only available when you purchase your airline ticket. 

Reimbursement of the price of the flight ticket (including airport taxes and fuel surcharges), associated VIP services, meals and special cases, Train + Air tickets, navigAIR, and connecting flights on the regional network (if included in the same reservation file). 

Cancellation of your flight ticket up to the day before departure of the first leg, at the point of sale where the ticket was purchased (Air Caraïbes points of sale or reservation center or your travel agency). This guarantee cannot be activated once your trip has begun. 

Penalty fees applied according to the cancellation delay:

  • Cancellation > 15 days before departure: 100€.
  • Cancellation < 14 days and up to 24 hours before departure: 150€.

The following are not refunded: the cost of this service, the file fee, the service fee and the penalty fee.

This service is not available on flights operated under code share with French bee.


Terms of service

  • Offers subject to conditions and changes without notice, subject to availability, changeable at time of booking and non-refundable. Services valid on the transatlantic network.
  • Please note: For purchases paid in foreign currency, an additional local tax may be added to the amount of the products. For example, for departures from the Dominican Republic, the ITBIS tax of 18% is added to the selling price of our services.