Ticket refund guarantee
With the Zen Pass your plane tickets are now refundable, without having to justify yourself. It's the guarantee of total peace of mind, no matter what happens!
20 € TTC per person.
WHEN TO BUY IT
At the purchase of your plane ticket before departure.
WHERE TO BUY IT
- On our website
- Via the Air Caraïbes reservation center at
- In Air Caraïbes points of sale
- In travel agencies.
HOW TO ASK FOR A REFUND WITH THE ZEN PASS?
From this refund form.
Service offered in :
Service offered for the reimbursement of an initially non-refundable airline ticket prior to departure, regardless of the reason for cancellation and without justification to be provided.
Service valid on transatlantic flights, one way or round trip and available only with the purchase of your plane ticket.
Reimbursement of the price of the plane ticket (including airport and fuel surcharge taxes), associated VIP Services, meals and special cases, Train + Air tickets, navigAIR, connecting flights on the regional network (if they are included in the same reservation file).
Possible cancellation of your plane ticket until the day before the departure of the 1st leg, at the point of sale where the ticket was purchased (Air Caraïbes sales points or reservation center or your travel agency). This guarantee cannot be activated once your trip has begun.
Penalty fees applied according to the cancellation deadline :
- Cancellation > 15 days before departure: 100€.
- Cancellation < 14 days and up to 24 hours before departure: 150€.
The following are not reimbursed: the cost of this service, application fees, service charges and penalty fees.
Service not available on flights operated in code share with French bee.
Offers subject to conditions and changes without notice, subject to availability, subject to change at the time of booking and non-refundable. Services valid on the transatlantic network.
Please note: For purchases paid in foreign currency, an additional local tax may be added to the pre-tax amount of the products. Thus, as an indication, from the Dominican Republic the ITBIS tax of 18% is added to the selling price of our services.