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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

Pass Zen

Tranquility without justification!

With the Zen Pass your airline tickets are now refundable, without having to provide justification. This guarantees you total serenity, no matter what!


€20 per person, taxes included



  • When you purchase your plane ticket 
  • Up to 48 hours after the purchase of your plane ticket if purchased on our site



  • Via the Air Caraïbes booking center at 0820 835 835 (€0.12/min.)
  • At all Air Caraïbes points of sale
  • In one of the points of sale and through the Air Caraïbes booking center, 48 hours after the purchase of your ticket on The Pass Zen service is not available on the website
  • In travel agencies.


With this refund form (forward application to

Service available in: 


Picto Classe Soleil   Picto Classe Caraïbes   Picto Classe Madras

Pass zen logo
  • Service offered for the reimbursement of an initially non-refundable plane ticket prior to departure, regardless of the reason for cancellation and without need to provide justification.

  • Service valid on transatlantic flights, one way or return trips and available only when buying your ticket.

  • Refund of the price of the ticket (including airport taxes and fuel surcharge), associated VIP services, meals and special cases, TGV AIR and navigAIR tickets, connecting regional flights (if included in the same booking).

  • Possible cancellation of your flight up to the day before departure of the first flight at the point of sale where the ticket was purchased (Air Caraïbes point of sale or booking center or your travel agent). This guarantee will be effective once you have started your journey

  • Penalty applied depending on the time of cancellation:

    • Cancellation >15 days before departure: €100
    • Cancellation <14 days and up to 24 hours before departure: €150.
  • Non-refundable: the cost of this service, handling charges, service charges, penalty fees.

  • Service unavailable on code share flights operated by French bee.

  • Non-refundable: the cost of this service, handling charges, service charges, penalty fees.

  • Offer is subject to conditions and modification without notice, proposed at the time of booking and is non-refundable.

  • Service available on flights operated in code with French bee and not available on code share flights with Corsair and Cubana Airlines.

General conditions of vip services :
  • Offres soumises à conditions et à modifications sans préavis, proposées sous réserve de disponibilités, modifiables au moment de la réservation et non remboursables. Services valables sur le réseau transatlantique, disponibles selon le produit et les conditions sur les vols opérés en code share avec French bee.

  • Attention : Pour les achats payés en devises, une taxe additionnelle locale peut s’ajouter au montant hors taxes des produits. Ainsi, à titre indicatif, au départ de la République Dominicaine la taxe ITBIS de 18% s’ajoute au prix de vente de nos services.

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