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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

Pass Zen

Ticket refund guarantee

With the Zen Pass your plane tickets are now refundable, without having to justify yourself. It's the guarantee of total peace of mind, no matter what happens!


Picto €


20 € TTC per person.


    Picto horaire



     At the purchase of your plane ticket before departure.


      Picto lieu




      • On our website
      • Via the Air Caraïbes reservation center at  
        contact call center
      • In Air Caraïbes points of sale
      • In travel agencies.



      From this refund form.


      Service offered in : 


      Picto Classe Soleil   Picto Classe Caraïbes   Picto Classe Madras

        • Service offered for the reimbursement of an initially non-refundable airline ticket prior to departure, regardless of the reason for cancellation and without justification to be provided.

        • Service valid on transatlantic flights, one way or round trip and available only with the purchase of your plane ticket.

        • Reimbursement of the price of the plane ticket (including airport and fuel surcharge taxes), associated VIP Services, meals and special cases, Train + Air tickets, navigAIR, connecting flights on the regional network (if they are included in the same reservation file).

        • Possible cancellation of your plane ticket until the day before the departure of the 1st leg, at the point of sale where the ticket was purchased (Air Caraïbes sales points or reservation center or your travel agency). This guarantee cannot be activated once your trip has begun.

        • Penalty fees applied according to the cancellation deadline :

          • Cancellation > 15 days before departure: 100€.
          • Cancellation < 14 days and up to 24 hours before departure: 150€.
        • The following are not reimbursed: the cost of this service, application fees, service charges and penalty fees.

        • Service not available on flights operated in code share with French bee.

        General conditions of vip services :
        • Offers subject to conditions and changes without notice, subject to availability, subject to change at the time of booking and non-refundable. Services valid on the transatlantic network.

        • Please note: For purchases paid in foreign currency, an additional local tax may be added to the pre-tax amount of the products. Thus, as an indication, from the Dominican Republic the ITBIS tax of 18% is added to the selling price of our services.

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