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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

Pass Zen

Tranquility without justification!

With the Zen Pass your airline tickets are now refundable, without having to provide justification. This guarantees you total serenity, no matter what!

 

RATES
€20 per person, taxes included

 

WHEN TO BUY

  • When you purchase your plane ticket 
  • Up to 48 hours after the purchase of your plane ticket if purchased on our site aircaraibes.com

 

WHERE TO BUY

  • Via the Air Caraïbes booking center at 0820 835 835 (€0.12/min.)
  • At all Air Caraïbes points of sale
  • In one of the points of sale and through the Air Caraïbes booking center, 48 hours after the purchase of your ticket on aircaraibes.com. The Pass Zen service is not available on the website
  • In travel agencies.

 

HOW TO REQUEST A REFUND WITH THE ZEN PASS?
With this refund form (forward application to remboursement@aircaraibes.com).


Service available in: 

 

Picto Classe Soleil   Picto Classe Caraïbes   Picto Classe Madras

Pass zen logo
Conditions
  • Service offered for the reimbursement of an initially non-refundable plane ticket prior to departure, regardless of the reason for cancellation and without need to provide justification.

  • Service valid on transatlantic flights, one way or return trips and available only when buying your ticket.

  • Refund of the price of the ticket (including airport taxes and fuel surcharge), associated VIP services, meals and special cases, TGV AIR and navigAIR tickets, connecting regional flights (if included in the same booking).

  • Possible cancellation of your flight up to the day before departure of the first flight at the point of sale where the ticket was purchased (Air Caraïbes point of sale or booking center or your travel agent). This guarantee will be effective once you have started your journey

  • Penalty applied depending on the time of cancellation:

    • Cancellation >15 days before departure: €100
    • Cancellation <14 days and up to 24 hours before departure: €150.
  • Non-refundable: the cost of this service, handling charges, service charges, penalty fees.

  • Service unavailable on code share flights operated by French bee.

  • Non-refundable: the cost of this service, handling charges, service charges, penalty fees.

  • Offer is subject to conditions and modification without notice, proposed at the time of booking and is non-refundable.

  • Service available on flights operated in code with French bee and not available on code share flights with Corsair and Cubana Airlines.

GENERAL CONDITIONS OF VIP SERVICES:

Offer subject to conditions and change without notice, offer subject to availability, modifiable at time of reservation and non-refundable. Service valid on the transatlantic network, available depending on the service and operating conditions on flights operated in code share with French bee and not available on other code share flights. 

Please note: For purchases paid in foreign currencies, an additional local tax may be added to the non-tax amount of the products. Thus, as a guideline, when flying from the Dominican Republic the ITBIS tax of 18% is added to the selling price of our services.

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