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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

How to use your miles

 

 

 


Turn your miles into extra pounds or luggage on your flight!

Excess Baggage / Extra Bags

Turn your miles into excess weight allowance or excess bags to take on your flight!

 

  • Excess baggage (per trip leg)

Long-haul:

  • Excess weight: 10,000 miles Within the maximum baggage limit of 32kg.
  • 1 additional bag (23kg): 12,000 miles

Medium haul:

  • Excess weight: 8000 miles Within the maximum baggage limit of 30kg.
  • 1 additional bag (23kg): 10,000 miles

Short-haul:

  • Excess weight: 1500 miles Within the maximum baggage limit of 30kg.
  • 1 additional bag (23kg): 2000 miles
  • The premiums for excess baggage are only valid on flights operated by Air Caraïbes.

  • The excess baggage scheme is priced per trip (one way).

  • The offers for excess baggage are subject to the operating conditions of the day (weather, baggage weight limit...).

  • Additional excess baggage is not permitted when flying to / from Santo Domingo and from St Martin Grand Case due to takeoff weight restrictions

  • Mas excess baggage allowance: 3 bags allowed*

*Allowance included (1 included in allowance + maximum 2 paid bags) - subject to acceptance, depending on hold capacity on day of departure.

 

  • I want to enjoy this exclusive offer

You can request your excess baggage or extra luggage at any time, including the day of departure at the airport.

The miles charged will not be credited back if you no longer need them once you arrive, so we strongly recommend that you make this request at the airport.

 

  • I want to share this offer with someone else

Your award tickets are transferable to the person of your choice.

Please complete and send us the "Transfer of miles" form available here at the email address "contact@aircaraibes.com" with the form attached.)

To validate your reservation, please contact our Preference services from the France at Cartouche Préférence or from the French West Indies at Cartouche Préférence.

 .

 

 

Upgrades

Upgrades

Sun Class > Caribbean Class
Caribbean Class > Madras Class
Sunshine Class > Madras Class

Request from 6 months to the day before departure: from 30,000 miles


Request on the day of departure: from 12,000 miles

6-month application until the day before departure: from 50,000 miles


Request on the day of departure: from 40,000 miles

6-month application until the day before departure: from 70,000 miles


Request on the day of departure: from 50,000 miles

  • Upgrade awards must be requested using a paid Air Caraïbes on an Air Caraïbes route.

  • The above scheme is valid per trip (one way).

  • Booking can only be made depending on places available and in a specific booking class, in which the number of places is limited.

  • When flying Caraïbes class, all booking classes are upgradeable.

  • When flying Soleil class, the booking classes Y / M / K / L / M / Q / T / N are upgradeable except at the airport on the day of departure where all booking classes are upgradeable.


PLEASE NOTE: If you request an upgrades on the day of departure at the airport you will not receive the perks of the new class. You will earn miles and receive the free baggage allowance corresponding to the class of your original reservation.
Upgrades made before the day of departure allow you enjoy the benefits of the new class (miles, baggage allowance...).


You are a Préférence Gold or Diamond card holder?

You can request an upgrade with your miles whatever your booking class and whenever you wish.

 

  • I want to enjoy this exclusive offer

Request an upgrade:

  • by phone from France at contact call center
  • by phone from the French West Indies contact call center
  • in our Air Caraïbes points of sale Paris Croix Nivert, Pointe-à-Pitre, Fort-de-France, Saint-Martin Grand Case, Guyana.

 

  • I want to share this offer with someone else

Your upgrade awards are transferable to the person of your choice.

Please contact the Preference service by phone from France at the contact call center contact call center or from the West Indies at the contact call center contact call center

A form to complete will be sent to you.

Please note: Before any request for transfer of a premium, it must already be booked.

 

 

Award tickets

Turn your miles into free tickets*, and your 23kg hold bag is included!

 

Number of miles required for an AWARD TICKET (ROUND TRIP):

TRANSATLANTIC NETWORK

  • PARIS - FORT DE FRANCE
  • PARIS - POINTE A PITRE
  • PARIS - CAYENNE
  • PARIS - PORT-AU-PRINCE
  • PARIS - SAINT-MARTIN
  • PARIS - SANTO DOMINGO
  • PARIS - PUNTA CANA
  • PARIS - SANTIAGO DE CUBA
  • PARIS - HAVANA

Program preference scale
Student card scale18-29

MADRAS class: 100 000

 

CARIBBEAN Class: 60 000

 

SUN Class: 30 000

MADRAS class: 80 000


CARIBBEAN class: 50 000


SUN Class: 20 000

NETWORK CODE SHARE FRENCH BEE

  • PARIS - LA RÉUNION
  • PARIS - SAN FRANCISCO
  • PARIS - NEW YORK
  • PARIS - PAPEETE

La Réunion
San Francisco
New-York
Papeete

Eco Blue class: from 50 000

 

Premium Class Blue: from 110 000

Eco Blue class: from 45 000


Premium Class Blue: from 150 000

Eco Blue class: from 25 000


Premium Class Blue: from 70 000

Eco Blue class: from 120 000


Premium Class Blue: from 200 000

Half of miles required for one way trip.
 

 

REGIONAL NETWORK

  • Pointe-à-Pitre - Fort de France
  • Pointe-à-Pitre - Saint Martin
  • Fort-de-France - Saint-Martin
  • Pointe-à-Pitre - Saint Lucia
  • Fort-de-France - Saint-Lucia

With luggage
Without luggage

8 000*

6 000*

Award Ticket:

> Simply: 6000 miles = one award ticket (round trip) without luggage*

 

> Flexible: 8000 miles = one award ticket (round trip) with luggage*

 

REGIONAL NETWORK - OTHER ROUTES

  • Pointe-à-Pitre - Santo Domingo
  • Fort-de-France - Santo Domingo
  • Pointe-à-Pitre - Cayenne 
  • Fort-de-France - Cayenne

 

Checked baggage included

18 000

STUDENTS

New! As of Monday, June 26, 2017, Air Caraïbes offers 18-25 Student card holders, in addition their current perks, a new exclusive award ticket scheme on our regional network.

 

REGIONAL NETWORK

  • Pointe-à-Pitre / Fort-de-France
  • Pointe-à-Pitre / Saint Martin (Grand Case)
  • Fort-de-France/Saint-Martin (Grand-Case)
  • Pointe-à-Pitre / Saint Lucia
  • Fort-de-France/Saint Lucia

Without luggage
With luggage

5 000

7 000

MEDIUM-HAUL

  • Pointe-à-Pitre / Santo Domingo
  • Fort-de-France / Santo Domingo

Luggage included

16 000

  • An award ticket is only valid for flights operated by Air Caraïbes, excluding TGV AIR.

  • Booking an award ticket by phone must be made no later than 15 days before departure (no time limit for website bookings).

  • Booking an award ticket is made in a specific booking class within the limits of available places.

  • Award tickets must be issued at latest within 72 hours of booking (after which the reservation will be canceled).
     

  • Award tickets are not available for tickets booked for unaccompanied minors.

  • For bookings made directly on the website, tickets are paid for and issued immediately.

  • I WANT TO ENJOY THIS EXCLUSIVE OFFER

There are three booking methods available:

  • free of charge directly via the website www.aircaraibes.com, by clicking on "My account / Log in".You can book 24 hours a day and up to 4 places at the same time from the same account. The number of available places is indicated.You can also offer an award ticket to another person. All you need to do is enter your account number and password and then enter the name and surname of the person who will be using the ticket at the "traveler identification” stage.

 

  • Service fees apply when using the Préférence helpline: 
    contact call center from Europe or
    contact call center from West Indies.

 

  • at the airport, at the Air Caraïbes desks (Pointe-à-Pitre, Fort-de-France, Saint-Martin Grand Case, Guyana), with the application of service fees.

 

  • SHARE THIS OFFER WITH SOMEONE ELSE

Award tickets are transferable to the person of your choice.

Please contact the Préférence Service by phone on
contact call center from Europe or
contact call center from West Indies..

You will be sent a form to fill out.

Please note: Before any award request, you must book.

 

 

Vip Services

Turn your miles into perks at the airport or on board!

 

  • LOUNGE PASS: ACCESS TO VIP LOUNGE AT AIRPORT

5000 miles
Wait for your plane in the lounge on your day of departure.
Available at Paris Orly Terminal Sud / Fort de France / Pointe-à-Pitre and Cayenne subject to availability.

 

  • DUO MOMENT: MAKE YOUR FLIGHT SPARKLE


5000 miles
Enjoy the Duo Moment platter including two bottles of champagne and two plates of canapés.
Available when traveling Soleil Class on transatlantic flights, except when flying from St. Martin, Santo Domingo and Port-au-Prince.

 

  • TOP SEAT: TRAVEL IN TOP COMFORT 


5000 miles
Be sure to get the best seats and receive a seat on a row of 2.
Available in Soleil Class on transatlantic flights, depending on seat availability.

10,000 miles
Be sure to get the best seats and receive a seat on a row of 2.
Available in Caraïbes Class on transatlantic flights, depending on seat availability.

 

  • FINE DINING: A HOLIDAY FOR YOUR TASTEBUDS


5000 miles
Air Caraïbes offers you the option of upgrading your inflight meal to our Fine Dining menu (the inflight meal offered in Madras (Business) Class).
Available in Caraïbes and Soleil Class on transatlantic Air Caraïbes flights, up to 48 hours before departure.

 

  • I WANT TO ENJOY THIS EXCLUSIVE OFFER

- LOUNGE PASS: you can request this service at the airport on your day of departure.
- DUO MOMENT: you can request this service up to 48 hours before departure by contacting the Préférence team at contact call center from Europe or
contact call center from West Indies.
- TOP SEAT in Soleil class: you can request this service up to the day before departure by contacting the Préférence team at contact call center from Europe or
contact call center from West Indies. or on the day of departure at the airport.

 

  • SHARE THIS OFFER WITH SOMEONE ELSE

Please contact the Préférence Service by phone on contact call center from Europe or
contact call center from West Indies.

You will be sent a form to fill out.

 

 

Purchase of miles

GET EVEN MORE PERKS BY BUYING EXTRA MILES!

Air Caraïbes offers Préférence members and 18-25 Student card holders the opportunity of buying extra miles to get award tickets (low cost Air Caraïbes plane ticket), upgrades, VIP services or extra baggage.
2,000 miles = €40

 

BUYING MILES IS EASY!


1. Contact Preference Service on contact call center from Europe or
contact call center from West Indies.
2. Enter your Préférence or Student account number or the name, first name and account number of the person to which you would like to offer the miles.
3. Enter the amount of miles you wish to purchase
4. Pay for your miles with your credit card

  • Miles can only be purchased per 2000 miles.

  • The minimum purchase is 2000 miles and there is no maximum limit.

  • The purchase of miles does not extend the validity of miles, or move to higher status.

  • Purchased miles are non-refundable.