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Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

Together, let's respect the sanitary measures

Strict compliance with health regulations on the ground and on board our aircraft is essential for our company.
Preventive health measures have been put in place throughout your journey in accordance with the current provisions in force, so that you can travel in complete safety and appreciate, in addition to the quality of our services, all our small attentions and our welcome which are our trademark.

Visuel Masque PNCVisuel masque famille

Refusal to wear a surgical mask will result in a refusal of boarding, without exception, including for people with special conditions.

• Wearing a surgical mask is mandatory for all our clients and staff throughout the entire journey, from the moment of arrival at the airport and for the duration of the flight.
• Wearing a surgical mask is mandatory from the age of 11 years in transport in France since May 11, 2020, however it is strongly recommended for children from 6 to 11 years.
• Only single-use surgical type masks must be worn on board our aircraft. Wearing masks made of fabric for the general public is prohibited inside the aircraft.
• Surgical masks must be changed every 4 hours. We recommend that you have several depending on the duration of your flight. For more information, please consult the manufacturer's instructions for use.

• Don't forget to take your used masks with you when you disembark. For sanitary reasons they must not be left in the seat pockets or on the floor. You can also use the garbage cans available in the toilets.
• Some airports such as Paris-Orly guarantee the sale of masks in the check-in and boarding areas if you need them.

 

 
 
 
 
 
Push
Travel under high protection!

Air Caraïbes, 1st airline companyPastille Covid
French to offer you Covid assistance!

 

Benefit from a free Covid assistance with your Air Caraïbes ticket, for your travels made until August31st, 2021 on the whole transatlantic network and destinations proposed in code share with French bee.

 

 

Logo Assurever

Book your plane ticket with peace of mind!

 

Picto Pass Zen

With the Zen Pass, your plane tickets are refundable without having to justify them to you.
It's the guarantee of total peace of mind, no matter what happens!

 

 

Information on our loyalty programs

If you are a member of one of our loyalty programs, we would like to thank you for your confidence in us and accompany you in the best possible way in this context of global health crisis by adapting the conditions of our programs.

Carte PréférenceExtend the validity of your miles that may expire until December 31, 2020*.
*Only if your miles were to expire between April 1st and June 30th, 2020.
Carte EtudiantsExtend the validity of your miles until December 31, 2020*.
*Only if your miles were to expire between April 01st and June 30th, 2020.
Carte FlexilExtension of the validity of your Flexil subscription until December 31, 2021*.
*Only if your Flexil subscription expires between April 1 and June 30, 2020.
Carte Flexil ProExtension of your Flexil Pro travel credits until December 31, 2021*.
*Only if your travel credits were to expire between April 1 and June 30, 2020.

 

Barrier gestures to adopt

It is important for us to take care of everyone, so we would like to remind you that it is advisable to follow the usual hygiene measures, including frequent hand washing with soap or disinfection with a hydroalcoholic solution. Everyone's health is everyone's health.

 

Laver les mains

WASH YOUR HANDS VERY REGULARLY (WITH SOAP AND WATER OR HYDROALCOHOLIC GEL)

 

Tousser

COUGH OR SNEEZE INTO YOUR ELBOW OR INTO A HANDKERCHIEF

Mouchoir unique

USE A DISPOSABLE HANDKERCHIEF

Serrer les mains

BOW WITHOUT SHAKING HANDS, STOP KISSING

Distanciation

ALWAYS STAY MORE THAN ONE METER AWAY FROM EACH OTHER

 

Visuel no touch

AVOID TOUCHING YOUR FACE, ESPECIALLY YOUR NOSE AND MOUTH.

Masque
WEAR A MASK WHEN THE DISTANCE OF ONE METER CANNOT BE RESPECTED.

 

 

 

 

 

 

 

 

HOW DO I PUT ON A SURGICAL MASK?


Wearing a mask is recommended to protect oneself from coronavirus transmission, although it does not exempt from the application of barrier gestures and social distancing measures.

 

 

 

FOR ANY QUESTION ABOUT CORONAVIRUS IN FRANCE, THE GOVERNMENT HAS SET UP A TOLL-FREE NUMBER :

Cartouche Coronavirus

 

FAQ

Is the airline's transatlantic flight program being maintained?
Hôtesse call center

We confirm that our regular service is well maintained between Paris Orly and our "core network" destinations: Pointe-à-Pitre, Fort-de-France, Cayenne and Saint-Martin Grand Case (via Pointe-à-Pitre).
However, we are adjusting our flight schedule in line with changes in demand. Any adjustments made to the program are then announced on our website and communicated to customers by SMS or e-mail.
It is important to check that your contacts are well informed in your reservation file by going to the "Manage my reservations" area.We invite you to consult all the information on our flight program, which is regularly updated on our website.

 

In view of the current context I no longer wish to travel. What can I do with my plane ticket?
Hôtesse call center

Our priority is to offer you the solutions best suited to the situation and to accompany you in the management of your reservations. 

 

=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator. 

 

=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website. 

 

I can no longer travel for health reasons (not related to Covid). What can I do with my plane ticket?

 

Hôtesse call center

Our priority is to offer you the solutions best suited to the situation and to accompany you in the management of your reservations. 

 

=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator. 

 

=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website. 

 

 

 

 

I would like to change my travel dates. How can I do this?
Hôtesse call center

Our priority is to offer you the solutions best suited to the situation and to accompany you in the management of your reservations. 

 

=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator. 

 

=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website. 

 

 

My son has to go to my family's home in French Guiana. Can unaccompanied children travel?
Hôtesse call center

We confirm that unaccompanied children (UM) are allowed to travel. In this current context, preventive measures have been put in place so that UMs can travel safely.  

We invite you to consult all the information on the measures put in place for unaccompanied children on our website.

 

My flight has just been cancelled by your company. What can I do?
Hôtesse call center

=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator. 

 

=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website. 

 

 

Will I be notified if my flight is cancelled?
Hôtesse call center

If your flight is cancelled, we will notify you by e-mail and SMS.  

We also invite you to consult all the information on our flight schedule which is regularly updated on our website.

 

Where can I get information on travel arrangements?
Hôtesse call center

We invite you to consult all useful information on travel arrangements directly on our website. 

We also recommend that you consult the websites of the Government, airports and prefectures of your destination of departure and arrival in order to prepare your trip in the best conditions. All useful links are indicated on our website.

 

What certificate should I use to travel?
Hôtesse call center

It all depends on your destination of departure and arrival. We invite you to consult all useful information on travel arrangements directly on our website.

We also recommend that you consult the government, airport and prefectural websites of your departure and arrival destinations in order to prepare your trip in the best possible conditions. All useful links are indicated on our website.

 

Do I need an RT-PCR test to travel?
Hôtesse call center

It all depends on your destination of departure and arrival. We invite you to consult all useful information on travel arrangements directly on our website.

We also recommend that you consult the government, airport and prefectural websites of your departure and arrival destinations in order to prepare your trip in the best possible conditions. All useful links are indicated on our website.

 

Is the antigen test accepted by your company?
Hôtesse call center

Antigenic tests are no longer accepted by our company as of 18/01/2021.

We invite you to consult all the useful information on the screening tests on our website.

 

I have to leave for Guadeloupe in February, will I be able to benefit from free Covid assistance with my Air Caraïbes ticket?
Hôtesse call center

Your protection is and always will be our main concern. 

You can indeed benefit from free Covid assistance with your Air Caraïbes air ticket, for your travels made until March 31st 2021 on the whole transatlantic network and the destinations proposed in code share with French bee.  
This Covid assistance allows you to travel with complete peace of mind and this, whatever the point of sale where you bought your plane ticket !  
From the beginning of your stay, your health, accommodation and ticket modification expenses related to Covid-19 are covered.  

We invite you to consult all useful information on our Covid assistance on our website.


 

Do I need to perform the RT-PCR test even if I have been vaccinated against Covid-19?
Hôtesse call center

RT-PCR screening remains mandatory even for passengers who have been vaccinated.

We invite you to consult all useful information on travel arrangements directly on our website.