Together, let's respect the sanitary measures
We are updating our website in real time according to the information provided by the government authorities.
Our service between Paris Orly and our Caribbean-Guyana destinations is well maintained.
However, we adjust our flight schedule according to the evolution of the demand. In this case, any adjustments made to the program are communicated to customers by SMS or e-mail.
Please make sure that your contacts are well informed in your reservation files by going to the "Manage my reservations" section.
We invite you to regularly consult our website and our social networks and thank you for your understanding.
The strict respect of sanitary rules on the ground as well as on board our aircrafts is essential for our company!Preventive sanitary measures have been put in place throughout your journey in accordance with the current provisions in force, so that you can travel in complete safety and appreciate, in addition to the quality of our services, all our little attentions and our welcome which are our trademark.
Book your plane ticket with peace of mind!
With the Zen Pass, your plane tickets are refundable without having to justify them to you.
It's the guarantee of total peace of mind, no matter what happens!
Information on our loyalty programs
If you are a member of one of our loyalty programs, we would like to thank you for your confidence in us and accompany you in the best possible way in this context of global health crisis by adapting the conditions of our programs.
We will maintain your Preferred status until December 31, 2022 (1).
We are extending the validity of travel credits expiring on December 31, 2021 until June 30, 2022 (2).
(1) Valid for all members whose Preference status expires in 2021. The member will have the option of maintaining their current status or upgrading to a higher status.
(2) Only Flexil Pro members whose travel credits have expired on December 31, 2021.
Barrier gestures to adopt
It is important for us to take care of everyone, so we would like to remind you that it is advisable to follow the usual hygiene measures, including frequent hand washing with soap or disinfection with a hydroalcoholic solution. Everyone's health is everyone's health.
WASH YOUR HANDS VERY REGULARLY (WITH SOAP AND WATER OR HYDROALCOHOLIC GEL)
COUGH OR SNEEZE INTO YOUR ELBOW OR INTO A HANDKERCHIEF
USE A DISPOSABLE HANDKERCHIEF
BOW WITHOUT SHAKING HANDS, STOP KISSING
ALWAYS STAY MORE THAN ONE METER AWAY FROM EACH OTHER
AVOID TOUCHING YOUR FACE, ESPECIALLY YOUR NOSE AND MOUTH.
![Masque]()
WEAR A MASK WHEN THE DISTANCE OF ONE METER CANNOT BE RESPECTED.
HOW DO I PUT ON A SURGICAL MASK?
Wearing a mask is recommended to protect oneself from coronavirus transmission, although it does not exempt from the application of barrier gestures and social distancing measures.
FOR ANY QUESTION ABOUT CORONAVIRUS IN FRANCE, THE GOVERNMENT HAS SET UP A TOLL-FREE NUMBER :
FAQ
Our priority is to offer you the solutions best suited to the situation and to accompany you in the management of your reservations.
=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator.
=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website.
Our priority is to offer you the solutions best suited to the situation and to accompany you in the management of your reservations.
=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator.
=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website.
Our priority is to offer you the solutions best suited to the situation and to accompany you in the management of your reservations.
=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator.
=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website.
We confirm that unaccompanied children (UM) are allowed to travel. In this current context, preventive measures have been put in place so that UMs can travel safely.
We invite you to consult all the information on the measures put in place for unaccompanied children on our website.
=>If you have purchased a package / stay via a tour operator or your ticket in a travel agency, please contact your travel agency or tour operator.
=>If you bought your plane ticket on our website, via our reservations center or in one of our Air Caraïbes points of sale, we invite you to consult all the information on our accompanying measures regularly updated on our website.
If your flight is cancelled, we will notify you by e-mail and SMS.
We also invite you to consult all the information on our flight schedule which is regularly updated on our website.
We invite you to consult all useful information on travel arrangements directly on our website.
We also recommend that you consult the websites of the Government, airports and prefectures of your destination of departure and arrival in order to prepare your trip in the best conditions. All useful links are indicated on our website.
It all depends on your destination of departure and arrival. We invite you to consult all useful information on travel arrangements directly on our website.
We also recommend that you consult the government, airport and prefectural websites of your departure and arrival destinations in order to prepare your trip in the best possible conditions. All useful links are indicated on our website.
It all depends on your destination of departure and arrival. We invite you to consult all useful information on travel arrangements directly on our website.
We also recommend that you consult the government, airport and prefectural websites of your departure and arrival destinations in order to prepare your trip in the best possible conditions. All useful links are indicated on our website.
Antigen tests performed less than 2 days before departure are also accepted by our company depending on your departure and arrival destination.
We invite you to consult all the useful information on screening tests on our website.
RT-PCR screening remains mandatory even for passengers who have been vaccinated.
We invite you to consult all useful information on travel arrangements directly on our website.