Choose your market

Vous êtes actuellement sur le site Air Caraïbes en anglais. Peut-être qu'une autre version du site sera plus adaptée à votre besoin ?

You are currently visiting the English version of Air Caraïbes website. Maybe another version will be more suited to your needs?

Actualmente estás visitando la versión en inglés del sitio web de Air Caraïbes. ¿Quizás otra versión se adaptará mejor a tus necesidades?

Booking and payment methods

Because your happiness is our main concern, Air Caraïbes offers you a wide choice of payment methods to pay for your purchases:

 

  • Pay online (on our website www.aircaraibes.com)
    Your online payment is totally secure: when you pay by credit or debit card, your payment details are encrypted and sent via a secure connection using the latest technology. The encryption of information transmitted online, such as credit or debit card numbers, is carried out according to the highest encryption standard: SSL (Secure Socket Layer).
     Payment methods
  • At our points of sale, the authorized payment methods are: credit or debit card, American Express, cash, and holiday vouchers. LADOM vouchers can only be used at points of sale in the West Indies and French Guiana.

Verification of payment methods

Extract from the company's general terms and conditions of sale, article VII 2:

(a) Controls and checks on banking transactions

The carrier reserves the right to carry out checks and verifications on remote banking transactions at any time.

The bank card used to pay for the order may be requested for verification during check-in. This measure is intended to prevent any risk of fraudulent use of the bank card by a third party without the cardholder's knowledge.

The Carrier may be required to contact the buyer and/or request from them, by any means whatsoever, via the contact details provided during the Booking, the following documents:
- a legible copy of the front of the credit or debit card used to pay for the tickets, showing the first and last 4 digits of the card number, the expiry date and the name of the cardholder (photocopy or photo);
- a legible copy of the identity document of the cardholder and the passenger.

The supporting documents requested must be sent as soon as possible to the Carrier's fraud prevention department at the following address: controlepaiement@aircaraibes.com or presented at an AIR CARAÏBES sales outlet or at the check-in desk on the day of departure.

The Passenger's Ticket will be suspended by the Carrier until the requested documents are provided.

The Company undertakes to destroy all such documents within twelve (12) months of the Passenger's return flight.

The Carrier reserves the right to cancel the Passenger's booking and tickets in the following cases:
- failure to provide the documents specified above;
- receipt of documents that are invalid or suggest a risk of fraudulent use of the bank card;
- absence of a response from the buyer or inability to contact the buyer within 48 hours of booking.

(b) If a reservation is made for a third party

The passenger must present the following specified documents:

- a legible copy of the front of the credit or debit card used to pay for the tickets, showing the first and last 4 digits of the card number, the expiry date and the name of the cardholder (photocopy or photo);
- a legible copy of the identity document of the cardholder and the passenger.

Failing this, or in the event of presentation of documents deemed non-compliant, the Carrier reserves the right withhold the Passenger’s boarding pass for safety reasons. This is a security measure to prevent fraudulent use of bank cards by a third party.

 

 

Issuance, modification and refund fees

Issuance costs

 INTERNETTELEPHONEATO / CTO
Ticket purchased online at www.aircaraibes.com and at m.aircaraibes.comTicket purchased by phoneTicket purchased in Air Caraïbes agency
Short-haul€0€10€15
Medium haul€0€15€30
Long-haul
  • 1€ (Soleil Basic & Soleil Smart) 
  • 5€ (Soleil Flex)
  • 10€ (Caraïbes & Madras starting 07/04)
€30€40

Additional services
Sports equipment, additional baggage, seats, special meals, pets in the cabin, etc.

€5*

*These fees only apply if the additional service is not purchased at the time of ticket purchase.

Modification fees

 INTERNETTELEPHONEATO / CTO
Ticket modified on www.aircaraibes.comTicket modified by telephoneTicket modified in Air Caraïbes agency
Ticket purchased from Air Caraïbes€0€10
Tickets purchased from travel agencies or third party websites€30

REFUND FEES

 TELEPHONEATO / CTO
Ticket modified by telephoneTicket modified in Air Caraïbes agency
Ticket purchased from Air CaraïbesNo charge
Tickets purchased from travel agencies or third party websitesThe refund request must be made directly at the agency or on the website where the ticket was purchased.

FAQ “Booking and payment methods”

How are booking fees applied when making a reservation?

Booking fees are applied per passenger and are indicated in your booking.